Customer Privacy Policy

Welcome to GetMeDriver. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our customer application. By using our app, you agree to the practices described below.

We collect the following types of information when you use GetMeDriver:

• Personal Identification: Full name, email address, phone number, and profile photo.
• Service Location: We use your preferred city to provide relevant driver matches and service availability.
• Trip History: Pickup and drop-off locations, trip dates, distances, and fares.
• Device Information: Device type, OS version, app version, and unique device identifiers.

• To match you with available drivers in your area.
• To process and confirm your ride bookings and payments.
• To send real-time trip status notifications and receipts via SMS or push notification.
• To provide customer support and resolve disputes.
• To improve app features and personalize your experience.
• To comply with legal obligations and prevent fraud.

GetMeDriver uses your preferred city to provide location-based services and match bookings within the selected service area. No real-time device location is collected.

• In the foreground while the app is open to display nearby drivers.
• To match bookings based on your registered or preferred service city.

We share your information only in the following circumstances:

• With Drivers: Your name, selected service city, and scheduled trip start time are shared with the assigned driver to facilitate your booking.
• Legal Compliance: When required by law, court order, or government authority.
• Safety Situations: In emergencies to protect the safety of users or the public.

• Trip history is retained for up to 3 years for legal and billing purposes.

• Access and download a copy of your personal data.
• Request correction of inaccurate information.
• Request deletion of your account and associated data.
• Opt out of marketing communications at any time.
• Withdraw consent for location access via device settings.

• SSL/TLS encryption for all data transmission.
• AES-256 encryption for stored sensitive data.
• Regular security audits and penetration testing.
• OTP-based authentication available for your account.

GetMeDriver is not intended for users under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has created an account, please contact us immediately.

We may update this Privacy Policy from time to time. When we do, we will notify you via push notification or email and update the Last Updated date. Continued use of the app after such changes constitutes acceptance of the updated Privacy Policy.

• Email: [email protected]
• Phone: +91 98765 43210
• Address: Techrays Labs Private Limited,
  406-407, 4th Floor,
  Sai Sapphire Square,
  Near KB Royal Serenity,
  Chandkheda,
  Ahmedabad, Gujarat 382424